Post-Ticket Service Policy
Effective Date: 7 April 2026
This Post-Ticket Service Policy outlines the support and assistance provided after a flight ticket has been issued through our travel agency services at https://flymilewise.com/.
1. Scope of Services
Once your ticket is successfully issued, we continue to assist you with post-booking services, including:
- Flight changes and rescheduling
- Ticket cancellations and refund requests
- Travel updates and notifications
- General booking support and guidance
All services are subject to the rules and policies of the respective airline.
2. Flight Changes and Modifications
- Requests for changes (such as date, time, or route) can be submitted through our support team.
- All changes are subject to airline availability and fare rules.
- Additional charges, including fare differences and airline fees, may apply.
3. Cancellations and Refunds
- Cancellation requests must be made before the scheduled departure time.
- Refund eligibility depends on the airline’s policy and ticket type.
- Service or processing fees may be applicable.
- Refunds, if approved, will be processed to the original payment method within standard processing timelines.
4. Airline Schedule Changes
If an airline makes changes to your flight schedule:
- We will notify you using the contact details provided during booking.
- You may be offered alternative options or refunds based on airline policies.
- Final decisions regarding schedule changes rest with the airline.
5. No-Show Policy
If a passenger does not board the flight without prior notice:
- The ticket may be considered a no-show.
- Refunds or future credits will depend on the airline’s rules and may be limited or unavailable.
6. Travel Documentation
Passengers are responsible for ensuring they have valid travel documents, including identification, visas, and any required permits. We are not liable for issues arising from incomplete or incorrect documentation.
7. Customer Support
Our customer support team is available to assist you with post-ticket services:
- Assistance with booking-related queries
- Support for changes, cancellations, and refunds
- Guidance on airline policies and procedures
8. Service Limitations
While we aim to provide timely and efficient support, Fly Mile Wise acts as an intermediary. All final decisions regarding changes, cancellations, refunds, and travel policies are made by the respective airline.
9. Policy Updates
This Post-Ticket Service Policy may be updated from time to time. Any changes will be posted on our website with an updated effective date.
10. Contact Us
For post-ticket assistance or any related inquiries, please contact us through our official website:
https://flymilewise.com/
By booking through our platform, you agree to the terms outlined in this Post-Ticket Service Policy.